FAQs

Welcome to the MyCozzie Frequently Asked Questions section. We hope you find these questions helpful and informative.

How can I place an order
You can place an order online at www.mycozzie.com. Our site uses state-of-the-art technology to protect your information. If you wish you can also phone us on +971 4 885 0434 and make a phone order.

Do you have a sizing chart?
Yes, please click here to see it. You can view our Measurement Chart here.

You will need Adobe Acrobat Reader to open these files.

How can I pay for my order
All transactions are in UAE Dirhams. We accept Visa and Mastercard.

How is the order packaged
All outfits from MyCozzie are beautifully presented inside a colour coordinated carry bag. So you can carry it from home, the office, gym and the beach looking stylish.

If you wish to add a beautiful handwritten card we can arrange this at no extra cost.

Shipping policies and procedures
All orders placed before 2:00 pm local time will be dispatched the same day. Orders placed after 2:00 pm will be dispatched the following day.

It is customer's responsibility to pay for the shipping of returned items.

Because we have no control over what a country will charge, it is the receiver's responsibility to pay all Taxes Custom Charges and Duty Fees. IF YOU REFUSE THE ITEMS AT THE TIME OF DELIVERY BECAUSE YOU DON’T WANT TO PAY THE TAX YOU WILL STILL BE CHARGED FOR OUR SHIPPING CHARGES, THE CUSTOM CHARGES AND RETURN SHIPPING CHARGES. All returns must be addressed to the following address:

MyCozzie
Customer Service Return Center
Po Box 28656.
Dubai, United Arab Emirates.
Phone: 971.4.8850433
Fax: 971.4.8850434

Please let us know if you encounter any problems or have suggestions. To send a comment, click here.

If you would like to speak to on of our sales coordinators, please call +971 4 885 0434 during the hours of 8.am to 4.pm (Dubai time) Saturday to Thursday.